Help Centre

I want to enrol in the course but I need to know the name and contact details of the Assessor before I sign up.

Email us on [email protected] letting us know which course you are interested in and we will send you the Assessor details.
I have purchased a course and the course is in the name of the person who paid not the DofE participant

You can solve this by emailing us at [email protected], giving us the detail of the purchaser, which course you enrolled in and the name and email address of the participant. We can make the changes. OR go to the learners dashboard in your U:Bee Online account and change the name in the account details.
I don't know the name of my Assessor

When you joined U:Bee Online, you were sent an email with the subject line, 'You are now enrolled'. Search your junk folder in case it has been sent there or ask the purchaser of the course if they have received it. Assessor details are in the email.
How often should I complete my DofE?

When you buy a course, the material is released weekly into your dashboard. In general this allows you to follow the requirements of the DofE. In most cases this is an average of one hour per week over the length of your Skills Section. For more detailed advice search the DofE website https://www.dofe.org/do/timescales/ or ask your teacher or Leader
Where should I send evidence for my course?

You should upload all evidence to your e-DofE account. Log in and use the upload evidence facility.
What is good evidence to upload?

This depends on which course you are doing. For cookery courses, you should upload photos of your dishes, method statements, shopping lists. For most other courses, upload evidence of your keyword research or links to completed projects.
How can I contact U:Bee Online?

You can email us [email protected] We will respond within 2 working days of your email. Often sooner but please remember we are a not-for-profit organisation with a very small staff. We give individual attention to each query and aim to respond promptly and efficiently each time. If you need to contact your Assessor, please refer to the email you received at the beginning of the course, which you will find his or her details. We prefer contact via email as above but if you need to reach us by phone please use this number 07786082463
I need help with my course, what should I do?

Contact your Course Assessor on the details in your welcome email
Can I change the time that the weekly information is released?

No, unfortunately these are timed at weekly intervals and we cannot alter the system

I have reached the end of the course and cannot find the certificate?

Have you completed the form at the link in the final section of your course? This is where we collect your correct DofE number, spelling of your name and correct email.
I filled in the form and still have not received my certificate. What should I do?

Check your junk folder for the email. Check the email has not been stopped by a firewall at your school Check it has not been sent to a parent - ask them to check their email. Please remember that we automatically complete Assessor's pages on the DofE website when we complete your certificate.
I haven't got my certificate and you have sent me an email about my course.

In most cases participants complete their courses to meet the requirements of the DofE. In certain cases we find that participants have not met those requirements. We will ask you to re-do the course. Our system is set to monitor e-attendance and completion of all sections.
I would like to make a complaint

We're sorry to hear that and will work to resolve your problem with you. If you would like to see our Complaints Policy, please email [email protected]. This outlines full details but in summary:
Email us at [email protected] with details of your complaint and we will acknowledge within 3 working days. Please supply contact details, nature of your complaint, screenshots to show problem. what resolution would you like. Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
2.Investigation: Our team will review the details and may request further information if necessary.
3.Response: A full response will be provided within 10 working days. If further investigation is required, we will inform you of the expected timeline.
4.Resolution: If the complaint is upheld, we will take appropriate corrective actions.
5.Escalation: If you are not satisfied with our response, you may escalate the complaint by requesting a further review from a senior member of our team. This must be done within 10 working days of receiving our initial response.
6.Final Decision: We will provide a final decision within 10 working days of the escalation request.
My question isn't listed here.

Email us at [email protected] with details of your question. We will respond within 1-2 working days. Often sooner.